Managers often assume that employees could sell the company's products or provide service to international clients as effectively as they do for Australian customers. This is a reasonable expectation, but is it realistic? Unless employees understand how the business cultures of people from different countries work, they are not likely to meet this expectation. Business cultural awareness and diversity inclusion means the ability to make decisions based on an understanding of how your clients' work culturally.
VLLC offers training in these areas to ensure employees are in a better position to make decisions, which can enhance the profitability of the business. As employees increase their cultural awareness, they develop a more culturally inclusive and diverse mindset. They more readily accept the need for adapting their behaviour to suit the client's culture, become more realistic about their demands and more responsive to client needs.
Through the familiarisation of basic cultural concepts and cultural values, improved business etiquette and avoiding cultural taboos, the employee can gain self-esteem and confidence, improve client relationships based on mutual respect and understanding and gain cultural awareness.
With Australia being a multicultural society, diversity and inclusion and cultural tolerance is not negotiable in the corporate world. If your organisation needs any assistance with this area contact VLLC.
